Charlie Ergen's company wants $50 I don't owe and has turned off my phone even though I am prepaid in full through October 2022. Even more infuriating, they want a $3 fee even to talk to someone to get this corrected. As I type this, I've been waiting on hold for 32 minutes for a supervisor. Update: I was cut off. I called back in.
US carriers, including the biggest, know the FCC won't do anything no matter how miserably they treat customers. That gives the companies incentive for "strategic incompetence." They make it so hard to get bill errors corrected many people give up.